Last updated: October 10, 2024
At UNICO STUDIO LLC, providing an outstanding user experience is our top priority. We understand that circumstances may change, and you may need to request a refund. Before making a purchase, please carefully review this Refund Policy to fully understand the eligibility requirements and refund process. Who Is Eligible for a Refund? To be eligible for a refund, your request must meet both of the following conditions: 1. Time Limit You must submit your refund request within 5 calendar days from the date of purchase. Refund requests submitted after this 5-day period will not be accepted. 2. Credit Usage Restriction If any credits from your purchased plan have been used, regardless of how much time has passed since the purchase, you will no longer be eligible for a refund. How to Request a Refund If you meet the refund eligibility requirements and wish to request a refund, please follow the steps below: 1. Contact Customer Support Please reach out to the UNICO STUDIO LLC customer support team to initiate your refund request. 2. Provide Required Information To help us process your request efficiently, please provide the following information (including but not limited to): Your UNICO STUDIO LLC account details Order number Date of purchase A clear explanation of the reason for your refund request 3. Submit Within 5 Days Please ensure that your refund request is submitted within 5 calendar days from the original purchase date. Refund Processing Once we receive your refund request, our team will review it and notify you of the outcome as soon as possible. If your refund request is approved, the refund will be issued to your original payment method as follows: Payments made via Visa, MasterCard, or American Express credit cards: The refund will be credited back to the same credit card used for the purchase. Payments made via other methods (such as digital wallets or bank transfers): Please contact our 24/7 online customer support team for specific refund details. Note: Refunds to Visa credit cards may take up to 30 days to appear on your credit card statement. The exact timing depends on your card issuer’s processing schedule. Common Refund Questions & Support 1. Can I cancel my order? You may cancel your order only if your situation qualifies for a full refund (i.e., the request is submitted within 5 days and no credits have been used). 2. How long does order cancellation and refund processing take? We typically review and process approved refunds within 5–7 business days. However, the actual time for the funds to be credited depends on your payment method. During holidays or peak periods, processing times may be extended, but will not exceed 30 days. If you have not received your refund within 30 days after approval, please contact us to check the status. 3. Why haven’t I received my refund yet? If your refund has been approved but not yet received, this may be due to one of the following reasons: Holiday Delays: Public holidays or weekends may slow down banking and payment processing, extending the refund timeline to up to 30 days. Chargeback Initiated: If you have submitted a chargeback request through your payment provider, the funds may be frozen until the chargeback process is completed. Please contact your bank or payment institution directly to understand their chargeback procedures and next steps. Updates to This Refund Policy support@unicostudiogames.com reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed of updates.